Topic: Developing Your Front Desk Talent
Your business team is the gatekeeper of your practice. How quickly and effectively you train them is critical to your practice’s success. In this breakout, Christy Williams will review how to make learning easier – a wildly successful topic from 2017’s event, and go even deeper on how to use elearning, in-office trainers, and key performance indicators to develop your business team. Last year’s breakout was standing-room only – so you don’t want to miss this actionable session.
Christy has coached and trained dental professionals and teams throughout her career in Learning & Development. Her areas of expertise include The Patient Experience, New Hire Onboarding and Development, Role Specific Training, Clinical Continuing Education, and Leadership Development. Christy joined Mortenson Family Dental in 2008 – participating in its growth from 22 practices to the DSO leader it is today! Christy pioneered multiple programs including Discover My Mortenson, Discover My Abbeville and Discover My Summit Orientation series. Her efforts resulted in MDP becoming a Nationally Approved CE Provider through the Academy of General Dentistry. She currently leads New Hire Onboarding, the Discover Our Talent Program for new-to-dental professionals, Continuing Education, and Team Assimilation for Mortenson Dental Partners.